Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management clips
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any damage. Remove all protective films and packaging materials.
- Choose Installation Location: Select a stable, flat surface or proper wall location with adequate ventilation and viewing distance.
- Attach Stand Base: If using stand, attach the base to the TV using provided screws and ensure it is securely fastened.
- Wall Mounting: If wall mounting, use VESA 300x300 compatible mount and ensure proper wall support for the TV's weight.
- Connect Cables: Connect HDMI, power, antenna/cable, and other peripheral cables to appropriate ports.
- Power Connection: Connect to a properly grounded electrical outlet. Use surge protector for added safety.
- Initial Setup: Power on the TV and follow the on-screen setup wizard for language, network, and channel configuration.
Specifications
| Model Series | 55U7963DB |
| Display Type | 4K UHD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV 10.0 |
| HDR Support | HDR10, HLG, Dolby Vision |
| Refresh Rate | 60Hz |
| Audio Output | 20W (2x10W) |
| Connectivity | Wi-Fi, Bluetooth 5.0, Ethernet |
| Ports | 4x HDMI 2.0, 2x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 16.8 kg (with stand) |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K UHD Resolution
Experience stunning picture quality with 4 times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR PRO
High Dynamic Range technology enhances contrast and color, providing brighter brights, darker darks, and more vibrant colors for a lifelike viewing experience.
Android TV 10.0
Access thousands of apps, games, and streaming services through the intuitive Android TV platform with built-in Google Assistant.
Dolby Audio
Immerse yourself in rich, detailed sound with Dolby Audio technology that creates a captivating audio experience from the built-in speakers.
Google Assistant Built-in
Control your TV and smart home devices with your voice. Search for content, get answers, and control compatible smart devices hands-free.
Game Mode
Reduce input lag and enhance responsiveness for smoother gaming experiences with dedicated game mode settings.
Smart Features Explained
Chromecast Built-in
Cast content from your phone, tablet, or laptop directly to your TV screen with built-in Chromecast technology.
Voice Control
Use voice commands to change channels, adjust volume, search for content, and control smart home devices.
Screen Mirroring
Mirror your smartphone or tablet screen to the TV for sharing photos, videos, and presentations.
Multiple User Profiles
Create personalized profiles for different family members with individual recommendations and settings.
Parental Controls
Set viewing restrictions and time limits to manage children's TV usage and content access.
Automatic Updates
Receive the latest features and security updates automatically to keep your TV performing at its best.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power cable connection, try manual power button, replace remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, try different HDMI port, reset picture settings |
| No sound | Volume muted, audio settings, cable issues | Check volume settings, verify audio output selection, check cable connections |
| Wi-Fi connection issues | Network problems, signal strength | Restart router, check network password, move router closer or use Ethernet |
| Remote control not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to TV IR sensor, try Toshiba TV Remote app |
| Picture quality issues | Signal strength, incorrect settings | Check signal strength, reset to factory picture settings, update firmware |
Error Codes
- E001: Power supply issue - Check power cable and outlet
- E002: Main board error - Contact service center
- E003: T-Con board issue - Check cable connections
- E004: Backlight failure - Contact service center
- E005: Panel communication error - Reset TV to factory settings
- E006: Memory error - Perform software update
Manual Downloads
Current Model Manuals
55U7963DB
55-inch 4K UHD Android TV
65U7963DB
65-inch 4K UHD Android TV
43U6963DB
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50-inch 4K UHD Smart TV
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