Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Wall mount bracket (if wall mounting)
- Cable management clips
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any visible damage. Remove all protective films and packaging materials.
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Attach Stand: If using the stand, attach it to the TV base using the provided screws and ensure it is securely fastened.
- Wall Mounting: For wall mounting, use a VESA 200x200mm compatible mount. Ensure the wall can support the TV's weight.
- Connect Cables: Connect HDMI, power, antenna, and other cables to their respective ports.
- Power Connection: Connect the power cord to a properly grounded electrical outlet.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard to configure language, network, and channels.
Specifications
| Model Series | 50U2963DB |
| Screen Size | 50 inches |
| Display Type | 4K Ultra HD LED |
| Resolution | 3840 x 2160 pixels |
| Smart TV Platform | Vidaa U4 |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | 3x HDMI, 2x USB, Ethernet, Wi-Fi |
| Sound Output | 20W (2x10W) |
| Power Consumption | 70W (typical) |
| Dimensions (with stand) | 112.5 x 71.5 x 23.5 cm |
| Weight | 11.2 kg (without stand) |
| VESA Mount | 200 x 200 mm |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 1 year on LCD panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
HDR Technology
High Dynamic Range support brings out the full spectrum of colors and contrast, providing more realistic and vibrant images.
Vidaa U4 Smart TV
Access your favorite streaming services including Netflix, YouTube, Amazon Prime Video, and more with the intuitive smart platform.
DTS Studio Sound
Enhanced audio technology delivers clear, powerful sound with virtual surround sound experience from the built-in speakers.
Game Mode
Reduces input lag and enhances response time for smoother gaming experience with consoles and PC connections.
Auto Volume Leveler
Automatically balances sound levels between programs and commercials, eliminating sudden volume changes.
Connectivity Options
HDMI Ports
3x HDMI 2.0 ports supporting 4K@60Hz for connecting gaming consoles, Blu-ray players, and set-top boxes
USB Ports
2x USB 2.0 ports for media playback from external storage devices and recording TV programs
Network Connectivity
Built-in Wi-Fi and Ethernet port for seamless internet connection and streaming
Digital Audio Output
Optical audio output for connecting to soundbars and home theater systems
CI+ Slot
Common Interface slot for conditional access modules from pay-TV providers
RF Input
Antenna/cable input for terrestrial and satellite TV reception
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, remote control batteries dead | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source incorrect, backlight issue | Check input source, adjust picture settings, reset TV |
| No sound | Volume muted, external audio connected, audio settings | Check volume, audio output settings, disconnect external audio |
| Poor picture quality | Signal strength, picture settings, source quality | Check antenna/cable connection, adjust picture settings, verify source quality |
| Wi-Fi connection issues | Network settings, router distance, interference | Reconnect to network, check router distance, reset network settings |
| Remote control not working | Batteries dead, IR sensor blocked, pairing issue | Replace batteries, ensure clear path to IR sensor, re-pair remote |
Common Error Codes
- No Signal: Check input source and cable connections
- Network Error: Check internet connection and network settings
- Service Not Available: Smart TV service temporary unavailable
- USB Error: Unsupported format or corrupted USB device
- Software Update Failed: Check internet connection and storage space
- HDCP Error: Compatibility issue with connected device
Manual Downloads
Current Model Manuals
50U2963DB
50" 4K UHD Smart TV
50UL2063DB
50" 4K HDR TV
50UK3163DB
50" 4K Android TV
50U7963DB
50" 4K QLED TV
Popular Previous Models
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