Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Cable ties
Step-by-Step Setup
- Unbox and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Choose Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Attach Stand: Secure the TV stand to the base using provided screws and ensure it's firmly attached.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Wall Mounting: If wall mounting, use VESA 300x300mm compatible mount and ensure proper wall support.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard for network connection and channel setup.
Specifications
| Model Number | 55U2963DB |
| Screen Size | 55 inches (139.7 cm) |
| Display Technology | 4K Ultra HD LED |
| Resolution | 3840 x 2160 pixels |
| Smart TV Platform | Android TV 11.0 |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI 2.0, 2x USB, Optical Audio, Ethernet, CI+ |
| Sound Output | 20W (2x10W) |
| Dimensions (with stand) | 123.2 x 76.5 x 24.8 cm |
| Weight (with stand) | 15.8 kg |
| Power Consumption | 85W (typical) |
Warranty Information
- Manufacturer Warranty: 2 years parts and labor
- Panel Warranty: 1 year on LCD panel
- Extended Warranty: Optional extended coverage available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
Android TV Smart Platform
Access thousands of apps, games, and streaming services including Netflix, YouTube, Disney+, and Amazon Prime Video through the intuitive Android TV interface.
HDR10 & HLG Support
High Dynamic Range technology provides greater contrast and color accuracy, revealing more detail in both dark and bright scenes.
Google Assistant Built-in
Control your TV and smart home devices with your voice using the built-in Google Assistant. Search for content, adjust volume, and more hands-free.
Chromecast Built-in
Cast content directly from your smartphone, tablet, or laptop to your TV screen with Chromecast built-in technology.
Game Mode
Reduce input lag and enhance responsiveness for smoother gaming experiences with dedicated Game Mode settings.
Picture Enhancement Technologies
TRU Resolution
Advanced upscaling technology that enhances lower resolution content to near-4K quality
ClearScan 200
Motion enhancement technology that reduces blur and judder for smoother fast-action scenes
Dynamic Contrast
Automatically adjusts backlighting to deliver deeper blacks and brighter whites
Color Master
Advanced color processing that delivers vibrant, natural colors across the entire spectrum
Noise Reduction
Digital noise reduction system that cleans up broadcast signals for clearer picture quality
Eye Care Technology
Reduces blue light emission and automatically adjusts brightness for comfortable viewing
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, power outlet issue | Check power connections, try different outlet, check remote batteries |
| No picture but sound works | Input source incorrect, backlight failure | Check input source, adjust picture settings, reset TV |
| No sound | Muted volume, incorrect audio settings | Check volume settings, audio output selection, external speaker connections |
| Wi-Fi connection issues | Network problems, incorrect password | Restart router, re-enter Wi-Fi password, check network settings |
| Remote control not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, reset remote |
| Picture quality issues | Signal strength, incorrect picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
Common Error Codes
- E001: Power supply issue - Check power connections and restart
- E101: Network connection error - Check network settings and connections
- E205: Software update failed - Retry update with stable internet
- E402: HDMI connection issue - Check HDMI cable and port
- E601: Audio system error - Check audio settings and connections
- E801: Panel communication error - Contact service center
Manual Downloads
Current Model Manuals
55U2963DB
55" 4K Android Smart TV
55U2965DB
55" 4K HDR Smart TV
55U2967DB
55" 4K Pro Smart TV
55U2969DB
55" 4K Gaming TV
Popular Previous Models
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