Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any damage. Remove all protective films and packaging materials.
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Attach Stand (if using): Secure the TV stand to the base using the provided screws and tools.
- Wall Mounting (optional): Use a VESA 400x400mm compatible wall mount. Ensure wall can support the weight.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables, audio systems, gaming consoles, and other devices to appropriate ports.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard for network connection and account setup.
Specifications
| Model Series | 65U7960DB |
| Display Type | 4K UHD LED |
| Screen Size | 65 inch |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV 11.0 |
| HDR Support | HDR10, HLG, Dolby Vision |
| Refresh Rate | 60Hz |
| Audio Output | 20W (2x10W) |
| Connectivity | Wi-Fi, Bluetooth 5.0, Ethernet |
| Ports | 4x HDMI 2.0, 2x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 145.2 x 88.5 x 30.5 cm |
| Weight | 23.5 kg (with stand) |
| Power Consumption | 120W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K UHD Resolution
Experience stunning picture quality with 4 times the resolution of Full HD, delivering incredible detail and clarity for all your content.
Android TV 11.0
Access thousands of apps, games, and streaming services through the intuitive Android TV platform with built-in Google Assistant.
Dolby Vision HDR
Enjoy enhanced contrast, colors, and brightness with Dolby Vision HDR technology that brings content to life with spectacular realism.
REGZA Engine 4K
Toshiba's proprietary image processing technology upscales content to near-4K quality and optimizes picture settings automatically.
Google Assistant Built-in
Control your TV and smart home devices with your voice. Search for content, check weather, and control compatible smart devices.
Chromecast Built-in
Cast content directly from your smartphone, tablet, or laptop to the big screen with seamless Chromecast integration.
Picture Modes Explained
Dynamic
Maximum brightness and contrast for brightly lit rooms
Standard
Balanced settings for everyday viewing in normal lighting
Movie
Cinema-optimized settings for film content with accurate colors
Game
Reduced input lag and enhanced contrast for gaming
Sports
Enhanced motion handling and clarity for fast-moving content
Eco
Energy-saving mode with reduced brightness and power consumption
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, remote control issues | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source issue, backlight failure | Check input source, restart TV, check backlight settings |
| Poor Wi-Fi connection | Signal interference, router issues | Move router closer, reduce interference, use Ethernet connection |
| Remote not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, pair remote |
| No sound | Muted, wrong audio output, cable issues | Check mute, verify audio settings, inspect audio cables |
| Apps not loading | Network issues, app updates needed | Check internet connection, update apps, clear app cache |
Error Codes
- E001: Power supply issue - Check power connection and restart
- E002: Backlight failure - Contact service center
- E003: Main board error - Perform factory reset
- E004: T-Con board issue - Contact service center
- E005: Panel communication error - Check cable connections
- E006: Software update failed - Retry update with stable connection
Manual Downloads
Current Model Manuals
65U7960DB
65 inch 4K Android TV
65U7950DB
65 inch 4K Smart TV
65UF3D
65 inch Fire TV Edition
65UL5A
65 inch 4K HDR TV
Popular Previous Models
65L711U18
65 inch 4K LED TV
65L621U18
65 inch Smart LED TV
65L221U18
65 inch Basic LED TV
65VF3D
65 inch Value Series