Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove TV from packaging, keeping all protective materials until installation is complete.
- Attach Stand: If using stand, attach it to the TV base using provided screws and tools.
- Wall Mounting: For wall mounting, use VESA 400x400 compatible mount and ensure wall can support TV weight.
- Connect Cables: Connect HDMI, power, antenna/cable, and other peripherals to appropriate ports.
- Power Connection: Connect to a properly grounded electrical outlet. Use surge protector for safety.
- Initial Setup: Turn on TV and follow on-screen setup wizard for language, network, and channel setup.
Specifications
| Model Series | 65U7960DB |
| Display Type | 4K UHD LED |
| Screen Size | 65 inch |
| Resolution | 3840 x 2160 pixels |
| Refresh Rate | 60 Hz |
| Smart TV Platform | Android TV |
| HDR Support | HDR10, HLG |
| Audio Output | 20W (2x10W) |
| Power Consumption | 130W (typical) |
| Connectivity | 4x HDMI, 2x USB, Ethernet, Wi-Fi, Bluetooth |
| Dimensions (with stand) | 145.2 x 89.5 x 30.5 cm |
| Weight | 23.5 kg (with stand) |
| VESA Mount | 400 x 400 mm |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LCD panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K UHD Resolution
Experience stunning picture quality with 4K Ultra HD resolution, delivering four times the detail of Full HD for incredibly sharp and lifelike images.
REGZA Engine
Toshiba's proprietary REGZA picture engine optimizes color, contrast, and clarity in real-time for superior image quality across all content types.
HDR Technology
High Dynamic Range support with HDR10 and HLG delivers brighter brights, darker darks, and a wider color gamut for more realistic images.
Android TV
Access thousands of apps, games, and streaming services through the built-in Android TV platform with Google Assistant voice control.
Dolby Audio
Enhanced audio experience with Dolby Audio technology, delivering clear dialogue and immersive sound for movies, sports, and music.
Game Mode
Reduces input lag and enhances motion handling for smoother gaming experiences with consoles and PC connections.
Connectivity Features
HDMI 2.0
Four HDMI ports supporting 4K@60Hz, HDR, and ARC for connecting gaming consoles, streaming devices, and sound systems
Wi-Fi & Ethernet
Dual-band Wi-Fi and Ethernet port for stable internet connectivity and streaming
USB Multimedia
Two USB ports for playing photos, music, and videos directly from storage devices
Bluetooth
Connect wireless headphones, speakers, and other Bluetooth accessories
Digital Audio Out
Optical audio output for connecting to home theater systems and soundbars
CI+ Slot
Common Interface slot for conditional access modules and pay-TV services
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, power outlet issue | Check power connections, try different outlet, check remote batteries |
| No picture/sound | Input source incorrect, cable issues | Check input source, verify cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings incorrect | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network password, move closer to router |
| Remote not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to TV IR sensor |
| Audio problems | Volume muted, audio settings incorrect | Check volume levels, verify audio settings, check external speaker connections |
Error Codes
- E001: Power supply issue - Check power connections and restart
- E101: Network connection failed - Check internet connection and settings
- E202: Software update failed - Retry update with stable internet
- E305: HDMI connection issue - Check HDMI cable and source device
- E401: Audio system error - Check audio settings and connections
- E501: System memory error - Perform factory reset if persistent
Manual Downloads
Current Model Manuals
65U7960DB
65 inch 4K UHD Android TV
65U7760DB
65 inch 4K HDR TV
65UF3D
65 inch 4K Smart TV
65L9360DB
65 inch 4K QLED TV
Popular Previous Models
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