Installation Guide
Tools Needed:
- Network cable tester
- Screwdrivers (flat and Phillips)
- Punch down tool
- Ethernet cables
- Power supply unit
Step-by-Step Installation
- System Location: Choose a well-ventilated location with access to power and network connections.
- Mount Main Unit: Secure the main control unit to a rack or wall using provided mounting brackets.
- Network Connection: Connect the system to your local area network using CAT5e or higher Ethernet cables.
- Power Connection: Connect the power supply unit to a properly grounded electrical outlet.
- Phone Handsets: Connect telephone handsets to designated ports using standard telephone cables.
- System Configuration: Access the web interface to configure system settings and extensions.
- Testing: Test all connected phones for dial tone and call functionality.
Specifications
| Model Series | IPedge EP 100 |
| System Type | IP Business Telephone System |
| Maximum Extensions | Up to 500 stations |
| VoIP Protocols | SIP, H.323 |
| Network Interface | 10/100/1000 Base-T Ethernet |
| Power Requirements | 100-240V AC, 50/60Hz |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Dimensions (HxWxD) | 44 x 430 x 320 mm |
| Weight | 5.2 kg |
| Memory Capacity | 8 GB Flash, 2 GB RAM |
| Supported Codecs | G.711, G.729, G.722 |
Warranty Information
- Full Warranty: 3 years parts and labor
- Technical Support: 24/7 phone support available
- Software Updates: 2 years of complimentary updates
For warranty service, contact Toshiba Customer Service at 1-800-222-5806 or visit ToshibaTelecom.com
Key Features
IP Telephony
Advanced Voice over IP technology providing high-quality voice communication over your existing network infrastructure with minimal bandwidth usage.
Unified Communications
Integrate voice, video, instant messaging, and presence information into a single platform for enhanced collaboration and productivity.
Auto Attendant
Professional automated receptionist that routes calls to appropriate departments or extensions, available 24/7 with customizable greetings.
Voicemail to Email
Automatically forward voicemail messages to email inboxes as audio file attachments for convenient access from any location.
Call Recording
Comprehensive call recording capabilities for quality assurance, training purposes, and regulatory compliance requirements.
Mobile Integration
Seamlessly connect mobile devices to the office phone system, allowing users to make and receive calls using their business number.
Advanced Call Management Features
Call Forwarding
Automatically redirect incoming calls to other extensions or external numbers based on predefined rules
Conference Calling
Host multi-party conference calls with up to 32 participants including internal and external parties
Call Park
Temporarily park calls and retrieve them from any other system phone for increased mobility
Caller ID
Display caller information before answering and maintain call history for all incoming and outgoing calls
Do Not Disturb
Temporarily block incoming calls while allowing important calls through based on priority settings
Music on Hold
Customizable hold music and promotional messages to enhance caller experience during wait times
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Power outage, cable disconnected, network issue | Check power supply, verify cable connections, restart system |
| Cannot make outgoing calls | Line configuration error, service provider issue | Verify trunk settings, contact service provider |
| Poor call quality | Network congestion, bandwidth limitations | Check network bandwidth, prioritize VoIP traffic |
| Phone not registering | Network configuration, incorrect settings | Verify IP settings, check firewall configuration |
| Voicemail not working | Storage full, configuration error | Clear old messages, check voicemail settings |
| System reboot issues | Power fluctuation, software corruption | Check power supply, perform system restore |
Common Error Codes
- ERR 101: Network connection failure - Check Ethernet cable and network settings
- ERR 205: Extension registration failed - Verify extension configuration
- ERR 308: System database error - Perform system backup and restart
- ERR 412: License validation failed - Check software license status
- ERR 519: Voicemail system error - Check storage availability and settings
- ERR 607: Hardware detection failure - Verify all components are properly connected
Manual Downloads
Current Model Manuals
IPedge EP 100
Small Business IP System
IPedge EP 200
Medium Business System
IPedge EP 400
Enterprise IP System
IPedge EP 600
Large Enterprise System
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