Installation Guide
Tools Needed:
- TV remote control
- Power cable
- HDMI cables
- Wall mount kit (optional)
- Screwdriver set
- Level tool
Step-by-Step Installation
- Unpack and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Choose Location: Select a stable, flat surface or prepare wall mount installation area with proper ventilation.
- Attach Stand: If using TV stand, attach the base securely according to the provided instructions.
- Connect Power: Plug the power cord into a grounded electrical outlet matching the TV's voltage requirements.
- Connect External Devices: Connect HDMI cables from gaming consoles, streaming devices, or cable boxes to available HDMI ports.
- Connect to Network: Use Ethernet cable or connect to Wi-Fi for smart features and software updates.
- Initial Setup: Follow on-screen instructions to complete initial setup including language, region, and channel scan.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Toshiba Smart TV Platform |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 3x USB, Optical Audio, Ethernet |
| Power Requirements | 100-240V, 50/60Hz, 120W |
| Dimensions (with stand) | 122.8 x 78.2 x 27.5 cm |
| Weight | 15.8 kg |
| Sound Output | 20W (2x10W) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR Technology
High Dynamic Range support provides brighter brights, darker darks, and a wider range of colors for more realistic and vibrant images.
Smart TV Platform
Access your favorite streaming services, apps, and internet browsing directly from your TV with the intuitive Toshiba Smart TV interface.
Voice Control
Use voice commands through the remote control or compatible devices to search for content, control playback, and adjust settings hands-free.
Game Mode
Optimized settings reduce input lag and enhance response time for smoother gaming experiences with consoles and PC connections.
Auto Low Latency Mode
Automatically switches to game mode when a gaming console is detected, ensuring the best possible gaming performance.
Smart Features Explained
Streaming Apps
Access Netflix, YouTube, Amazon Prime Video, and other popular streaming services directly from the TV interface
Screen Mirroring
Mirror your smartphone, tablet, or computer screen wirelessly to share photos, videos, and presentations
Web Browser
Built-in web browser allows you to surf the internet directly on your TV with remote control navigation
App Store
Download additional apps and games from the Toshiba App Store to customize your entertainment experience
Multi-View
Watch two sources simultaneously with picture-in-picture or split-screen viewing options
Smart Home Integration
Compatible with popular smart home systems for integrated control of your entertainment environment
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries, standby mode | Check power connection, replace remote batteries, press power button on TV |
| No picture but sound | Input source, HDMI connection, display settings | Check input source, reseat HDMI cables, adjust picture settings |
| No sound | Volume settings, mute enabled, audio output | Check volume level, disable mute, verify audio output settings |
| Wi-Fi connection issues | Network settings, signal strength, router issues | Reconnect to Wi-Fi, check signal strength, restart router |
| Remote control not working | Batteries, IR sensor obstruction, pairing issues | Replace batteries, clear IR sensor path, re-pair remote |
| Apps not loading | Internet connection, app updates, cache issues | Check internet, update apps, clear app cache and data |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection error - Check internet connection and settings
- E202: Software update failed - Retry update with stable internet
- E305: HDMI connection issue - Check cable and port connections
- E401: Memory full - Clear cache and unused apps
- E505: System error - Perform factory reset if persistent
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Smart TV
65U2963DG
65" 4K Smart TV
43U2963DG
43" 4K Smart TV
75U2963DG
75" 4K Smart TV
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