Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Stud finder (for wall mounting)
Step-by-Step Installation
- Unbox and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Choose Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Assemble Stand: Attach the TV stand according to the provided instructions, ensuring all screws are tightened securely.
- Connect Power: Plug the power cord into a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Connect to Network: Connect to Wi-Fi or Ethernet for smart features and software updates.
- Initial Setup: Follow the on-screen setup wizard to configure language, network, and account settings.
Specifications
| Model Series | 55U2963DG |
| Screen Size | 55 inches |
| Display Technology | 4K Ultra HD LED |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Audio Output | 20W (2 x 10W) |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 3 x HDMI 2.0, 2 x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 122.8 x 78.2 x 27.5 cm |
| Weight | 15.8 kg |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
Android TV Platform
Access thousands of apps, games, and streaming services through the intuitive Android TV interface with built-in Google Assistant.
HDR Technology
High Dynamic Range support provides enhanced contrast and colors, offering more realistic and vibrant images with brighter brights and darker darks.
Voice Control
Use Google Assistant to control your TV, search for content, and manage smart home devices using just your voice.
Chromecast Built-in
Cast content directly from your smartphone, tablet, or laptop to the big screen with seamless integration.
Game Mode
Optimized settings for gaming that reduce input lag and enhance responsiveness for a better gaming experience.
Smart Features Explained
Google Play Store
Access to thousands of apps, games, and streaming services directly on your TV
Google Assistant
Voice control for TV functions, content search, and smart home integration
Screen Mirroring
Mirror your smartphone or tablet screen directly to the TV for easy sharing
Auto Low Latency Mode
Automatically switches to game mode when gaming console is detected
Content Recommendations
Personalized content suggestions based on your viewing preferences
Multi-language Support
Support for multiple languages and regional content preferences
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, adjust picture settings, restart TV |
| No sound | Volume muted, audio settings, external speaker connection | Check volume, audio settings, external speaker connections |
| Wi-Fi connection issues | Network problems, signal strength, router issues | Restart router, check signal strength, reconnect to network |
| Remote not working | Dead batteries, pairing issues, IR sensor blocked | Replace batteries, re-pair remote, ensure clear path to IR sensor |
| Apps not loading | Internet connection, app cache, software updates | Check internet, clear app cache, update software |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E002: Backlight failure - Contact service center
- E003: Main board error - Restart TV, if persists contact service
- E004: T-Con board error - Contact service center
- E005: Panel communication error - Check connections, restart
- E006: Software update failure - Check internet and retry update
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android Smart TV
65U2963DG
65" 4K Android Smart TV
43U2963DG
43" 4K Android Smart TV
50U2963DG
50" 4K Android Smart TV
Popular Previous Models
55L711U18
55" 4K Smart LED TV
43L3863DG
43" Full HD Smart TV
65U6863DG
65" 4K HDR Smart TV
50L3863DG
50" Full HD Smart TV