Installation Guide
Tools Needed:
- TV stand or wall mount
- Screwdrivers (flat and Phillips)
- Level
- Measuring tape
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the screen.
- Attach Stand: Secure the TV stand to the base using provided screws and tools.
- Connect Power: Connect the power cord to a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Antenna/Cable Connection: Connect your antenna or cable service to the TV input.
- Initial Setup: Follow on-screen instructions to complete initial setup including language, network, and channel setup.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | toshiba tv.com Smart TV |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth |
| Ports | 3x HDMI, 2x USB, Component, Composite, Optical Audio |
| Dimensions (HxWxD) | 71.8 x 123.2 x 8.9 cm |
| Weight | 15.8 kg |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 1 year parts and labor
- Panel Warranty: 2 years on display panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
toshiba tv.com Smart Platform
Access your favorite streaming services, apps, and content with the intuitive toshiba tv.com smart platform and voice control capabilities.
HDR Technology
High Dynamic Range support provides enhanced contrast and colors, delivering more realistic and vibrant images with greater depth.
Dolby Audio
Immerse yourself in rich, detailed sound with Dolby Audio technology that creates a cinematic audio experience in your home.
Game Mode
Optimized settings for gaming with reduced input lag and enhanced picture quality for a more responsive gaming experience.
Voice Control
Control your TV with voice commands for easy navigation, content search, and smart home integration.
Smart Features Explained
Streaming Apps
Access Netflix, YouTube, Amazon Prime Video and more with dedicated app support
Screen Mirroring
Mirror your smartphone or tablet screen directly to your TV for easy content sharing
Smart Home Integration
Connect with your smart home devices and control them through your TV interface
Content Recommendations
Personalized content suggestions based on your viewing preferences and history
Multi-device Control
Control multiple connected devices with a single remote through HDMI-CEC technology
Regular Updates
Automatic software updates to ensure optimal performance and new features
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, replace remote batteries, try manual power button |
| No picture/sound | Input selection, cable connections | Verify correct input source, check cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network settings, move closer to router |
| Remote not working | Battery issues, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, reset remote |
| Apps not loading | Internet connection, app updates needed | Check internet connection, update apps, clear app cache |
Error Codes
- E001: Power supply issue - Check power connection and restart
- E002: Display panel error - Contact service center
- E003: Audio system error - Check audio settings and connections
- E004: Network connection failed - Check network settings and connection
- E005: Software update error - Retry update with stable internet
- E006: HDMI connection issue - Check HDMI cable and port
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Smart TV
65U2963DG
65" 4K Smart TV
43U2963DG
43" 4K Smart TV
50U2963DG
50" 4K Smart TV
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