Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Tape measure
- Stud finder
- Cable management clips
Step-by-Step Installation
- Unpack and Inspect: Carefully remove TV from packaging and inspect for any damage during shipping.
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- TV Stand Assembly: Attach the TV stand to the base of the television using provided screws and tools.
- Wall Mount Installation: If wall mounting, use VESA 400x400 compatible mount and ensure proper wall support.
- Connect Cables: Connect HDMI, power cord, antenna/cable, and other peripheral devices.
- Power Connection: Connect to a properly grounded 120V, 60Hz outlet. Use surge protector for safety.
- Initial Setup: Follow on-screen instructions for language selection, network setup, and channel scanning.
Specifications
| Model Series | 65U7960DB |
| Display Type | 4K UHD LED Smart TV |
| Screen Size | 65 inches |
| Resolution | 3840 x 2160 pixels |
| HDR Support | HDR10, HLG, Dolby Vision |
| Smart Platform | Android TV with Google Assistant |
| Connectivity | 4x HDMI, 3x USB, Ethernet, Wi-Fi, Bluetooth |
| Audio Output | 20W (10W x 2) with Dolby Audio |
| Power Consumption | 120W (typical), 0.5W (standby) |
| Dimensions (with stand) | 145.2 x 89.5 x 30.8 cm |
| Weight | 23.5 kg (with stand) |
| VESA Mount | 400 x 400 mm |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K UHD Resolution
Experience stunning picture quality with 4 times the resolution of Full HD, delivering incredible detail and clarity in every scene.
HDR PRO
High Dynamic Range technology enhances contrast and color, revealing finer details in both dark and bright areas of the picture.
REGZA Engine 4K
Toshiba's proprietary image processing technology upscales HD content to near-4K quality and optimizes color and contrast in real-time.
Android TV
Access thousands of apps, games, and entertainment options through the Android TV platform with built-in Google Assistant.
Dolby Vision & Audio
Enjoy cinematic experience with Dolby Vision HDR and Dolby Audio for immersive picture and sound quality.
Game Mode
Reduces input lag and enhances response time for smoother gaming experience with consoles and PC connections.
Smart Features Explained
Google Assistant
Voice control your TV and smart home devices using the built-in Google Assistant
Chromecast Built-in
Cast content directly from your mobile devices to the TV screen seamlessly
Netflix Calibrated Mode
Experience Netflix content exactly as creators intended with optimized picture settings
Auto Low Latency Mode
Automatically switches to game mode when gaming console is detected
Freeview Play
Access catch-up TV and on-demand content from major UK broadcasters
Screen Mirroring
Mirror your smartphone or tablet screen directly to the TV wirelessly
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries, try power button on TV |
| No picture/sound | Input selection, cable connections | Check input source, verify cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network settings, router distance | Check network password, move router closer, restart router and TV |
| Remote not working | Batteries, IR sensor obstruction | Replace batteries, ensure clear path to IR sensor, check for interference |
| Audio problems | Volume settings, audio output | Check volume levels, verify audio settings, test with different content |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection failed - Check internet connection
- E202: Software update failed - Retry update with stable connection
- E305: HDMI connection error - Check HDMI cable and device
- E401: Panel communication error - Contact service center
- E505: Audio system error - Check audio settings and connections
Manual Downloads
Current Model Manuals
65U7960DB
65-inch 4K UHD Smart TV
55U7960DB
55-inch 4K UHD Smart TV
75U7960DB
75-inch 4K UHD Smart TV
43U7960DB
43-inch 4K UHD Smart TV
Popular Previous Models
55UL5A63DB
55-inch 4K Android TV
65UL3A63DB
65-inch 4K HDR TV
50L3863DB
50-inch Full HD TV
43L3863DB
43-inch Full HD TV