Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Setup
- Unbox and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Attach Stand: Secure the TV stand using provided screws and ensure it is firmly attached.
- Choose Location: Select a stable, level surface away from direct sunlight and heat sources.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Network Connection: Connect to Wi-Fi or use Ethernet cable for internet access.
- Initial Setup: Follow on-screen instructions to complete initial configuration and channel setup.
Specifications
| Model Series | 55U2963DG |
| Screen Size | 55 inches |
| Display Type | 4K UHD LED |
| Resolution | 3840 x 2160 pixels |
| Smart TV Platform | Android TV with Google Assistant |
| HDR Support | HDR10, HLG, Dolby Vision |
| Refresh Rate | 60Hz |
| Connectivity | 4x HDMI, 3x USB, Ethernet, Wi-Fi, Bluetooth |
| Sound Output | 20W (2x10W) |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 27.8 cm |
| Weight | 15.8 kg (with stand) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K UHD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR Technology
High Dynamic Range support with HDR10, HLG, and Dolby Vision provides enhanced contrast and colors for a more realistic viewing experience.
Android TV Platform
Access thousands of apps, games, and streaming services through the built-in Android TV platform with Google Play Store.
Google Assistant
Use voice commands to search for content, control smart home devices, and get answers hands-free with built-in Google Assistant.
Dolby Audio
Advanced audio technology delivers clear, powerful sound with enhanced dialogue clarity and immersive surround sound experience.
Game Mode
Reduces input lag and enhances motion handling for smoother gaming experiences with consoles and PC gaming.
Smart Features Explained
Chromecast Built-in
Cast content directly from your mobile devices to the TV screen with seamless streaming capability.
Voice Search
Find your favorite movies, shows, and apps quickly using voice commands through the remote or Google Assistant.
Screen Mirroring
Mirror your smartphone, tablet, or laptop screen directly to the TV for easy content sharing and presentations.
Auto Low Latency Mode
Automatically switches to game mode when gaming console is detected for optimal gaming performance.
Energy Saving
Intelligent sensors adjust brightness based on room lighting conditions to save energy and reduce eye strain.
Parental Controls
Set viewing restrictions and content filters to create a safe viewing environment for children.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source, cable connection, backlight | Check input source, verify cable connections, adjust picture settings |
| No sound | Volume settings, mute, audio output | Check volume level, ensure not muted, verify audio output settings |
| Wi-Fi connection issues | Network settings, signal strength | Restart router, check network password, move router closer |
| Remote not working | Batteries, IR sensor, pairing | Replace batteries, check IR sensor obstruction, re-pair Bluetooth remote |
| Picture quality issues | Signal quality, settings, source material | Check signal strength, adjust picture settings, verify source quality |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection failed - Check internet connection
- E202: Software update failed - Retry update with stable connection
- E305: HDMI connection error - Check cable and input source
- E401: Audio system error - Check audio settings and connections
- E505: System memory full - Clear cache and unused apps
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K UHD Android TV
65U2963DG
65" 4K UHD Android TV
43U2963DG
43" 4K UHD Android TV
50U2963DG
50" 4K UHD Android TV
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