Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (optional)
- Power drill (for wall mounting)
Step-by-Step Installation
- Unbox and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Assemble Stand: Attach the TV stand to the base using provided screws and screwdriver.
- Choose Location: Select a stable, flat surface away from direct sunlight and heat sources.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Antenna/Cable Connection: Connect your antenna or cable box to the appropriate input.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard for network and channel configuration.
Specifications
| Model Series | 55U2963DB |
| Screen Size | 55-inch |
| Resolution | 4K Ultra HD (3840 x 2160) |
| Display Technology | LED LCD |
| Smart TV Platform | Android TV |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Audio Output | 20W (2 x 10W) |
| Connectivity | 4x HDMI, 2x USB, Ethernet, Wi-Fi, Bluetooth |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 16.8 kg (with stand) |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LCD panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR Technology
High Dynamic Range support provides brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Android TV Platform
Access thousands of apps, games, and streaming services through the intuitive Android TV interface with built-in Google Assistant.
REGZA Engine 4K
Toshiba's proprietary image processing technology upscales HD content to near-4K quality and optimizes color, contrast, and clarity.
Dolby Audio
Enhanced audio performance with Dolby Audio technology delivering clear dialogue and immersive sound for movies, sports, and music.
Voice Control
Built-in Google Assistant allows you to control your TV, search for content, and manage smart home devices using just your voice.
Connectivity Options
HDMI 2.0
4 HDMI ports supporting 4K@60Hz, HDR, and ARC for connecting gaming consoles and streaming devices
USB Connectivity
2 USB ports for playing media files, recording TV programs, or connecting peripherals
Wireless Connectivity
Dual-band Wi-Fi and Bluetooth 5.0 for wireless audio and device connectivity
Ethernet
Wired network connection for stable streaming and faster updates
Digital Audio Out
Optical audio output for connecting to soundbars and home theater systems
CI+ Slot
Common Interface slot for conditional access modules from pay-TV providers
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, power outlet issue | Check power connections, try different outlet, check remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, adjust picture settings, reset TV |
| No sound | Muted volume, audio settings, external speaker connection | Check volume, audio output settings, speaker connections |
| Poor Wi-Fi connection | Signal interference, router issues, distance | Move router closer, reduce interference, check network settings |
| Remote not working | Dead batteries, IR sensor blocked, pairing issue | Replace batteries, ensure clear path to sensor, re-pair remote |
| Apps not loading | Internet connection, app updates, cache issues | Check internet, update apps, clear app cache and data |
Error Codes
- E001: Power supply issue - Check power connections and outlet
- E002: Backlight failure - Contact service center
- E003: Main board error - Reset TV to factory settings
- E004: T-Con board issue - Contact service center
- E005: Panel communication error - Check cable connections
- E006: Software update failed - Retry update with stable internet
Manual Downloads
Current Model Manuals
55U2963DB
55-inch 4K Android TV
65U2963DB
65-inch 4K Android TV
43U2963DB
43-inch 4K Android TV
50U2963DB
50-inch 4K Android TV
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