Initial Setup Guide
Items Included:
- Toshiba Smart TV
- Remote control with batteries
- Power cable
- Tabletop stand
- User manual
Step-by-Step Setup
- Unpack and Assemble: Carefully remove all packaging materials and attach the tabletop stand to the TV base.
- Position Your TV: Place the TV on a stable, flat surface away from direct sunlight and heat sources.
- Connect Power: Plug the power cable into the TV and connect to a grounded electrical outlet.
- Initial Power On: Press the power button on the remote or TV to begin initial setup.
- Language Selection: Choose your preferred language for the interface and menus.
- Network Connection: Connect to your Wi-Fi network or use Ethernet cable for internet access.
- Channel Setup: Run auto channel scan to detect available broadcast channels.
- Account Setup: Sign in to your streaming accounts and complete the setup process.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Refresh Rate | 60 Hz |
| Smart Platform | Android TV |
| HDR Support | HDR10, HLG |
| Audio Output | 20W (2 x 10W) |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 3x HDMI, 2x USB, Optical Audio, Ethernet |
| Dimensions (HxWxD) | 122.5 x 71.5 x 8.9 cm |
| Weight | 15.8 kg |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
REGZA Engine 4K
Toshiba's proprietary image processing technology enhances color, contrast, and clarity while upscaling HD content to near-4K quality.
HDR10 & HLG Support
High Dynamic Range technology provides greater contrast and color accuracy, delivering more realistic and vibrant images.
Android TV Platform
Access thousands of apps, games, and streaming services through the intuitive Android TV interface with built-in Google Assistant.
Dolby Audio
Advanced audio technology delivers clear dialogue, detailed sound effects, and immersive surround sound experience.
Game Mode
Reduces input lag and enhances motion handling for smoother gaming experiences with consoles and PC connections.
Picture Settings Explained
Picture Mode
Choose from Dynamic, Standard, Natural, Movie, Game, and PC modes for optimized viewing experiences
Backlight
Controls overall screen brightness and affects energy consumption
Contrast
Adjusts difference between brightest and darkest parts of the image
Brightness
Controls black level and shadow detail in darker scenes
Color
Adjusts intensity and saturation of colors displayed
Sharpness
Enhances edge definition and detail clarity in images
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source issue, backlight failure | Check input source, ensure correct HDMI port, adjust picture settings |
| No sound | Volume muted, audio settings, external speaker connection | Check volume level, audio output settings, speaker connections |
| Poor picture quality | Signal strength, incorrect settings, source quality | Check antenna/cable connection, adjust picture settings, verify source quality |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network password, move closer to router |
| Remote not working | Dead batteries, obstruction, IR sensor issue | Replace batteries, ensure clear path to IR sensor, check remote functionality |
Common Error Codes
- No Signal: Check input source and cable connections Network Error: Check internet connection and router settings
- HDCP Error: HDMI content protection issue - try different HDMI port or cable
- App Crash: Clear app cache or reinstall the application
- Software Update Failed: Check internet connection and storage space
- Audio Sync Issue: Adjust audio delay settings in sound menu
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android TV
65U2963DG
65" 4K Android TV
43U2963DG
43" 4K Android TV
50U2963DG
50" 4K Android TV
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