Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Cable management clips
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any damage. Remove all protective films and packaging materials.
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- TV Stand Assembly: Attach the TV stand to the base of the television using the provided screws and tools.
- Wall Mounting (Optional): Use a VESA-compatible wall mount (400x400mm) and ensure proper wall support for secure installation.
- Power Connection: Connect the power cord to a properly grounded electrical outlet.
- Cable Connections: Connect HDMI cables, antenna/cable input, and other peripheral devices.
- Initial Setup: Power on the TV and follow the on-screen setup wizard for language, network, and channel configuration.
Specifications
| Model Series | 55U7963DB |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV with Google Assistant |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | 4x HDMI, 3x USB, Ethernet, Wi-Fi, Bluetooth |
| Sound Output | 20W (2x10W) |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 17.8 kg (with stand) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
Android TV with Google Assistant
Access thousands of apps, games, and streaming services through the Android TV platform with built-in Google Assistant for voice control.
HDR10 & HLG Support
High Dynamic Range technology provides brighter brights, darker darks, and more vibrant colors for a more realistic viewing experience.
REGZA Engine 4K
Toshiba's proprietary picture processing technology upscales HD content to near-4K quality and optimizes color, contrast, and clarity.
Dolby Audio
Enhanced sound quality with Dolby Audio technology delivering clear dialogue, rich bass, and detailed soundscapes.
Game Mode
Reduces input lag and enhances motion handling for smoother gaming experiences with faster response times.
Smart Features Explained
Google Play Store
Access to thousands of apps, games, and streaming services directly on your TV
Chromecast Built-in
Cast content from your phone, tablet, or laptop directly to your TV screen
Voice Control
Use Google Assistant to search for content, control smart home devices, and more
Screen Mirroring
Mirror your smartphone or tablet screen wirelessly to share photos and videos
Smart Home Control
Control compatible smart home devices directly from your TV interface
Regular Updates
Automatic software updates with new features and security improvements
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, verify cable connections, reset TV settings |
| No sound | Volume muted, audio settings, cable issues | Check volume settings, verify audio cables, reset audio settings |
| Wi-Fi connection issues | Network problems, signal strength | Restart router, check network settings, move router closer |
| Remote control not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, reset remote |
| Picture quality issues | Signal strength, incorrect settings | Check antenna/cable connection, adjust picture settings, update firmware |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E002: Main board error - Contact service center
- E003: T-Con board issue - Check cable connections
- E004: Backlight failure - Contact service center
- E005: Panel communication error - Reset TV to factory settings
- E006: Memory error - Perform software update
Manual Downloads
Current Model Manuals
55U7963DB
55-inch 4K Android TV
65U7963DB
65-inch 4K Android TV
43U6963DB
43-inch 4K Smart TV
50U6963DB
50-inch 4K Smart TV
Popular Previous Models
55L5863DB
55-inch Full HD TV
49L3863DB
49-inch HD Ready TV
43L2863DB
43-inch Smart TV
32W2863DB
32-inch Basic TV