Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Cable management accessories
Step-by-Step Installation
- Unbox and Inspect: Carefully unbox the TV and check for any damage. Remove all protective packaging.
- Attach Stand: If using the stand, attach it securely to the TV base using the provided screws.
- Choose Location: Select a stable, flat surface or prepare wall mount according to VESA specifications.
- Connect Power: Connect the power cord to the TV and plug into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Antenna/Cable Connection: Connect your antenna or cable TV source to the appropriate input.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard for network and channel configuration.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV with Google Assistant |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 2x USB, Optical Audio, Composite |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.7 cm |
| Weight | 15.8 kg |
| VESA Mount | 300 x 300 mm |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
REGZA Engine 4K
Toshiba's proprietary image processing technology upscales HD content to near-4K quality and optimizes color, contrast, and clarity.
Android TV with Google Assistant
Access thousands of apps, games, and streaming services through the Android TV platform, with built-in Google Assistant for voice control.
HDR10 & HLG Support
High Dynamic Range technology delivers brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Dolby Audio
Advanced audio technology provides clear dialogue, detailed sound effects, and immersive surround sound experience.
Game Mode
Reduces input lag and enhances responsiveness for smoother gaming experiences with consoles and PC connections.
Smart Features Explained
Google Play Store
Access to thousands of apps, games, and streaming services directly on your TV
Chromecast Built-in
Cast content from your mobile devices directly to the TV screen
Voice Control
Use Google Assistant to search content, control smart home devices, and more
Screen Mirroring
Mirror your smartphone, tablet, or laptop screen wirelessly to the TV
Smart Home Control
Control compatible smart home devices through the TV interface
Automatic Updates
Regular software updates keep your TV current with new features and improvements
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, power outlet issue | Check power connections, try different outlet, check remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, adjust picture settings, reset TV |
| No sound | Muted volume, audio settings, external speaker connection | Check volume, audio output settings, speaker connections |
| Wi-Fi connection issues | Network problems, incorrect password, signal strength | Restart router, re-enter password, check signal strength |
| Remote control not working | Dead batteries, IR sensor blocked, pairing issues | Replace batteries, ensure clear path to IR sensor, re-pair if Bluetooth |
| Picture quality issues | Signal strength, incorrect settings, source quality | Check signal, adjust picture settings, verify source quality |
Error Codes
- E001: Power supply issue - Check power connections and outlet
- E101: Network connection error - Check Wi-Fi/Ethernet connection
- E202: Software update failure - Restart update process
- E305: HDMI connection issue - Check cable and port connections
- E401: Audio system error - Check audio settings and connections
- E501: System memory error - Perform factory reset
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android TV
65U7963DG
65" 4K Smart TV
43U1963DG
43" Full HD TV
50U3963DG
50" 4K HDR TV
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