Installation Guide
Tools Needed:
- Screwdriver set
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Unbox and Inspect: Carefully remove TV from packaging and inspect for any damage during shipping.
- Choose Location: Select a location with proper ventilation and away from direct sunlight or heat sources.
- Attach Stand: Secure the TV stand according to instructions, ensuring all screws are tightened properly.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect cable/satellite box, gaming consoles, sound systems using HDMI cables.
- Antenna/Cable Connection: Connect antenna or cable line to the TV input.
- Initial Setup: Follow on-screen instructions for language, network connection, and channel setup.
Specifications
| Model Series | 55U2963DG |
| Screen Size | 55 inches |
| Display Technology | 4K Ultra HD LED |
| Resolution | 3840 x 2160 pixels |
| Smart TV Platform | Android TV / Google TV |
| HDR Support | HDR10, HLG, Dolby Vision |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 2x USB, Optical Audio, Ethernet |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 122.8 x 78.2 x 27.9 cm |
| Weight | 15.8 kg |
Warranty Information
- Full Warranty: 1 year parts and labor
- Panel Warranty: 2 years on display panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com/support
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
HDR Technology
High Dynamic Range support with HDR10 and Dolby Vision provides brighter brights, darker darks, and more vibrant colors.
Smart TV Platform
Access thousands of apps, games, and streaming services including Netflix, YouTube, Disney+, and Amazon Prime Video.
Voice Control
Built-in Google Assistant and compatibility with Amazon Alexa for hands-free control of your TV and smart home devices.
Game Mode
Reduced input lag and enhanced picture settings optimized for gaming consoles and PC gaming.
Dolby Audio
Immersive sound experience with Dolby Audio technology for clear dialogue and powerful bass.
Smart Features Explained
Google Play Store
Download and install your favorite apps and games directly on your TV
Chromecast Built-in
Cast content from your phone, tablet, or laptop directly to your TV screen
Screen Mirroring
Mirror your smartphone or computer screen wirelessly to the TV
Multi-language Support
Interface available in multiple languages with easy switching
Parental Controls
Set viewing restrictions and content filters for family safety
Automatic Updates
Keep your TV updated with the latest features and security patches
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture/sound | Input source issue, cable connection | Check input source selection, verify cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network password, move closer to router |
| Remote not working | Battery issue, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, reset remote |
| Apps not loading | Internet connection, app cache | Check internet connection, clear app cache, update apps |
Common Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection error - Check Wi-Fi/Ethernet connection
- E202: Software update failed - Retry update with stable connection
- E305: HDMI connection issue - Check HDMI cable and port
- E401: Audio system error - Check audio settings and connections
- E501: System memory full - Clear cache and unused apps
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K UHD Smart TV
65U7963DG
65" 4K UHD Smart TV
43U1963DG
43" 4K UHD Smart TV
50U3963DG
50" 4K UHD Smart TV
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