Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the screen.
- Attach Stand: Secure the TV stand to the base using provided screws and tools.
- Connect Power: Connect the power cord to a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables, audio systems, gaming consoles, and other devices to appropriate ports.
- Wall Mounting: If wall mounting, use VESA compatible mount and ensure proper weight support.
- Initial Setup: Follow on-screen instructions for language selection, network setup, and channel scanning.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth |
| Ports | 4x HDMI, 2x USB, Optical Audio, Ethernet |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 15.8 kg (with stand) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LCD panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
Android TV Platform
Access thousands of apps, games, and streaming services through the built-in Android TV platform with Google Assistant integration.
HDR Technology
High Dynamic Range support provides brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Dolby Audio
Immersive Dolby Audio technology delivers clear, powerful sound that brings your entertainment to life with rich, detailed audio.
Voice Control
Built-in Google Assistant allows you to control your TV, search for content, and manage smart home devices using just your voice.
Game Mode
Optimized settings for gaming reduce input lag and enhance picture quality for a more responsive and immersive gaming experience.
Smart Features Explained
Chromecast Built-in
Cast content from your mobile devices directly to your TV screen with built-in Chromecast technology.
Google Play Store
Access to thousands of apps and games through the integrated Google Play Store on your TV.
Screen Mirroring
Mirror your smartphone, tablet, or laptop screen wirelessly to share photos, videos, and presentations.
Multiple User Profiles
Create individual profiles for personalized recommendations and content preferences for each family member.
Parental Controls
Set viewing restrictions and content filters to ensure age-appropriate entertainment for children.
Energy Saving Modes
Multiple power saving options to reduce energy consumption while maintaining optimal viewing quality.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, adjust picture settings, reset TV |
| No sound | Volume muted, audio settings, external speaker connection | Check volume, audio output settings, speaker connections |
| Wi-Fi connection issues | Network problems, signal strength | Restart router, check network settings, use wired connection |
| Remote control not working | Dead batteries, obstruction, pairing issue | Replace batteries, ensure line of sight, re-pair remote |
| Picture quality issues | Signal strength, settings, source quality | Check signal source, adjust picture settings, update firmware |
Common Error Codes
- E001: Power supply issue - Check power connection and outlet
- E002: Main board error - Reset TV to factory settings
- E003: T-Con board issue - Contact service center
- E004: Backlight failure - Professional service required
- E005: Panel communication error - Check cable connections
- E006: Memory error - Reset TV and update firmware
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android TV
65U2963DG
65" 4K Android TV
43U2963DG
43" 4K Android TV
50U2963DG
50" 4K Android TV
Popular Previous Models
55L5863DG
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43L3763DG
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65U7963DG
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32S1763DG
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