Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Cable management clips
Step-by-Step Setup
- Unbox and Inspect: Carefully remove TV from packaging and check for any visible damage.
- Assemble Stand: Attach the TV stand using provided screws and ensure it's securely fastened.
- Choose Location: Select a stable, flat surface away from direct sunlight and heat sources.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Initial Setup: Turn on TV and follow on-screen instructions for language, network, and channel setup.
- Wall Mounting: If wall mounting, use VESA compatible mount and ensure proper weight distribution.
Specifications
| Model Series | 55U2963DB |
| Screen Size | 55 inches |
| Display Technology | 4K Ultra HD LED |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 2x USB, Optical Audio, Ethernet |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.7 cm |
| Weight | 15.8 kg (with stand) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
Android TV Platform
Access thousands of apps, games, and streaming services through the built-in Android TV platform with Google Assistant integration.
HDR Technology
High Dynamic Range support provides brighter brights, darker darks, and more vibrant colors for a more realistic viewing experience.
Dolby Audio
Immersive sound quality with Dolby Audio technology that delivers clear dialogue and powerful surround sound effects.
Voice Control
Built-in Google Assistant allows you to control your TV, search for content, and manage smart home devices using just your voice.
Game Mode
Reduces input lag and enhances picture quality specifically for gaming, providing a more responsive gaming experience.
Smart Features Explained
Google Play Store
Access to thousands of apps and games directly on your TV
Chromecast Built-in
Cast content from your phone, tablet, or laptop directly to your TV
Screen Mirroring
Mirror your mobile device screen to share photos and videos
Multiple User Profiles
Create individual profiles for personalized recommendations
Parental Controls
Set viewing restrictions and time limits for children
Energy Saving Mode
Automatically adjusts brightness to reduce power consumption
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries |
| No picture but sound works | Input source, backlight issue | Check input source, adjust picture settings |
| Wi-Fi connection issues | Network settings, signal strength | Restart router, check network password |
| Remote control not working | Batteries, IR sensor obstruction | Replace batteries, ensure clear path to IR sensor |
| Sound issues | Audio settings, cable connections | Check audio settings, verify cable connections |
| Apps not loading | Internet connection, app cache | Check internet, clear app cache and data |
Common Error Codes
- E001: Power supply issue - Check power connection
- E101: Network connection failed - Check Wi-Fi/Ethernet
- E205: Software update failed - Retry update
- E402: HDMI connection issue - Check cable and port
- E501: Audio system error - Check sound settings
- E601: System memory full - Clear cache and data
Manual Downloads
Current Model Manuals
55U2963DB
55" 4K Android TV
65U2963DB
65" 4K Android TV
43U2963DB
43" 4K Android TV
50U2963DB
50" 4K Android TV
Popular Previous Models
55L3863DB
55" 4K Smart TV
43L3863DB
43" 4K Smart TV
32W2863DB
32" HD Ready TV
40L3863DB
40" Full HD TV