Installation Guide
Tools Needed:
- Screwdriver (Phillips)
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the screen.
- Attach Stand: Secure the TV stand to the base using provided screws and tools.
- Connect Power: Connect the power cord to a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Antenna/Cable Connection: Connect your antenna or cable service to the TV input.
- Initial Setup: Follow on-screen instructions to complete initial setup including Wi-Fi connection and channel scan.
Specifications
| Model Series | 55U2963DG |
| Type | 4K Ultra HD Smart LED TV |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Refresh Rate | 60 Hz |
| Smart Platform | Amazon Fire TV |
| HDR Support | HDR10, HLG |
| Connectivity | 3x HDMI, 2x USB, Ethernet, Wi-Fi |
| Power Requirements | 120V, 60Hz, 150W |
| Dimensions (with stand) | 48.3" x 29.8" x 9.1" |
| Weight | 35.3 lbs (with stand) |
| Audio Output | 20W (2x10W) |
Warranty Information
- Full Warranty: 1 year parts and labor
- Panel Warranty: 2 years on LCD panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
Amazon Fire TV Built-in
Access over 1 million movies and TV episodes, plus thousands of channels, apps, and Alexa skills directly from your TV.
HDR Technology
High Dynamic Range technology provides greater contrast and color accuracy, revealing more detail in both dark and bright scenes.
DTS Studio Sound
Advanced audio processing creates virtual surround sound from the TV's built-in speakers for an immersive viewing experience.
Alexa Voice Control
Use your voice to control TV functions, search for content, and manage smart home devices with the included Alexa Voice Remote.
Game Mode
Reduce input lag and optimize picture settings for smoother gaming performance with consoles and PC connections.
Picture Modes Explained
Standard
Balanced picture settings suitable for most viewing environments
Vivid
Enhanced brightness and color for brightly lit rooms
Movie
Warm color temperature and accurate colors for film content
Sports
Optimized for fast motion and bright outdoor scenes
Game
Reduced input lag and enhanced visibility for gaming
Eco
Energy-saving mode with reduced brightness and power consumption
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture/sound | Input selection, cable connection | Check input source, verify cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network password, move closer to router |
| Remote not working | Dead batteries, obstruction | Replace batteries, ensure clear line of sight to TV |
| Apps not loading | Internet connection, app updates | Check internet connection, update apps, clear app cache |
Common Error Codes
- 001: No signal - Check input source and connections
- 002: Weak signal - Adjust antenna or check cable service
- 003: Network connection failed - Check Wi-Fi settings
- 004: Software update failed - Retry update with stable connection
- 005: HDMI connection issue - Check HDMI cable and device
- 006: Audio output problem - Check audio settings and connections
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Fire TV
65U2963DG
65" 4K Fire TV
43U2963DG
43" 4K Fire TV
50U2963DG
50" 4K Fire TV
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