Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the screen.
- Attach Stand: If using TV stand, attach it securely to the TV base using provided screws.
- Wall Mounting: For wall mounting, use VESA compatible mount and ensure wall can support TV weight.
- Connect Cables: Connect HDMI, power, antenna/cable, and other peripheral cables to appropriate ports.
- Power Connection: Connect to a properly grounded electrical outlet. Use surge protector for safety.
- Initial Setup: Turn on TV and follow on-screen setup wizard for language, network, and channel setup.
Specifications
| Model Series | 55U2963DG |
| Type | LED Smart TV |
| Screen Size | 55 inches |
| Resolution | 4K Ultra HD (3840 x 2160) |
| Display Technology | LED Backlight with HDR |
| Smart Platform | Amazon Fire TV |
| Connectivity | Wi-Fi, Ethernet, Bluetooth |
| HDMI Ports | 3 x HDMI 2.0 |
| USB Ports | 2 x USB 2.0 |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 15.8 kg (with stand) |
| VESA Mount | 300 x 300 mm |
Warranty Information
- Full Warranty: 1 year parts and labor
- Panel Warranty: 2 years on LED panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR Technology
High Dynamic Range technology provides brighter brights, darker darks, and a wider range of colors for more realistic and vibrant images.
Amazon Fire TV Built-in
Access thousands of channels, apps, and Alexa skills with the built-in Fire TV experience. Voice control with Alexa included.
Dolby Audio
Advanced audio technology delivers rich, clear, and powerful sound that brings your entertainment to life with immersive audio quality.
Game Mode
Reduces input lag and enhances response time for smoother gaming experiences with consoles and PC connections.
Auto Low Latency Mode
Automatically switches to game mode when connected to compatible gaming consoles for optimal gaming performance.
Smart Features Explained
Voice Control
Use Alexa voice commands to control TV functions, search content, and smart home devices
Streaming Apps
Access Netflix, Prime Video, Hulu, YouTube and thousands of other streaming services
Screen Mirroring
Mirror your smartphone, tablet, or PC screen directly to your TV wirelessly
Parental Controls
Set viewing restrictions and time limits for children's content access
Multi-room Audio
Sync audio with compatible Fire TV devices throughout your home
Regular Updates
Automatic software updates with new features and security improvements
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power cord connection, try manual power button, replace remote batteries |
| No picture but sound | Input source issue, backlight failure | Check input source, adjust picture settings, reset TV |
| No sound | Volume muted, audio settings, cable issue | Check volume, audio settings, cable connections |
| Wi-Fi connection issues | Network problems, signal strength | Restart router, check network settings, move closer to router |
| Remote not working | Dead batteries, IR sensor blocked | Replace batteries, ensure clear path to IR sensor |
| Picture quality issues | Signal strength, incorrect settings | Check signal source, adjust picture settings, update firmware |
Common Error Codes
- No Signal: Check input source and cable connections
- Network Error: Check internet connection and network settings
- Software Update Failed: Check internet connection and try again
- HDCP Error: Check HDMI cable and source device compatibility
- Audio Sync Issue: Adjust audio delay settings in sound menu
- App Crashing: Clear app cache or reinstall application
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Fire TV
65U2963DG
65" 4K Fire TV
43U2963DG
43" 4K Fire TV
50U2963DG
50" 4K Fire TV
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