Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the screen.
- Attach Stand: Secure the TV stand to the base using provided screws and tools.
- Connect Power: Connect the power cord to a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Antenna/Cable Connection: Connect your antenna or cable TV source to the appropriate input.
- Initial Setup: Follow the on-screen setup wizard to configure language, network, and channel settings.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Refresh Rate | 60 Hz |
| Smart Platform | Android TV |
| HDR Support | HDR10, HLG |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 2x USB, Optical Audio, Ethernet |
| Power Consumption | 85W (typical) |
| Dimensions (with stand) | 123.2 x 76.5 x 28.5 cm |
| Weight | 15.8 kg |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on LED panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
REGZA Engine 4K
Toshiba's advanced image processing technology upscales content to near-4K quality and optimizes color, contrast, and clarity.
Android TV
Access thousands of apps, games, and entertainment options through the built-in Android TV platform with Google Assistant.
HDR PRO
High Dynamic Range technology delivers brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Dolby Audio
Advanced audio technology provides clear dialogue, rich bass, and detailed soundscapes for an immersive viewing experience.
Game Mode
Reduces input lag and enhances response time for smoother gaming performance with consoles and PC connections.
Smart Features Explained
Google Assistant
Voice control for searching content, controlling smart home devices, and getting information hands-free
Chromecast Built-in
Cast content directly from your mobile devices to the TV screen seamlessly
Google Play Store
Access to thousands of apps, games, and streaming services directly on your TV
Screen Mirroring
Mirror your smartphone, tablet, or laptop screen wirelessly to the TV
Multi-language Support
Interface available in multiple languages with easy switching between them
Parental Controls
Set viewing restrictions and content filters for family-friendly entertainment
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power connection, try manual power button, replace remote batteries |
| No picture/sound | Input selection, cable connection | Check input source, verify cable connections, restart TV |
| Poor picture quality | Signal strength, picture settings | Check antenna/cable connection, adjust picture settings, update firmware |
| Wi-Fi connection issues | Network problems, distance from router | Restart router, check network settings, move closer to router |
| Remote not working | Battery issue, IR sensor blocked | Replace batteries, ensure clear path to IR sensor, reset remote |
| Apps not loading | Internet connection, app cache | Check internet connection, clear app cache, update apps |
Error Codes
- E001: Power supply issue - Check power connection and outlet
- E002: Main board error - Contact service center
- E003: Panel communication error - Restart TV
- E004: Backlight failure - Contact service center
- E005: T-Con board error - Contact service center
- E006: Memory error - Factory reset may be required
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android TV
65U2963DG
65" 4K Android TV
43U2963DG
43" 4K Android TV
50U2963DG
50" 4K Android TV
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