Installation Guide
Tools Needed:
- Phillips screwdriver
- Level
- Measuring tape
- Power drill (for wall mounting)
- Cable management accessories
Step-by-Step Installation
- Unpack and Inspect: Carefully remove TV from packaging and inspect for any damage during shipping.
- Choose Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Assemble Stand: Attach the TV stand according to the provided instructions, ensuring all screws are tightened securely.
- Connect Power: Plug the power cord into a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, and other peripherals.
- Connect to Network: Connect via Ethernet cable or set up Wi-Fi connection for smart features.
- Initial Setup: Follow on-screen instructions to complete initial setup including language, region, and channel scan.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Refresh Rate | 60 Hz |
| Smart Platform | Android TV |
| Connectivity | Wi-Fi, Ethernet, Bluetooth 5.0 |
| Ports | 4x HDMI, 2x USB, Optical Audio, Ethernet |
| Power Requirements | 100-240V, 50/60Hz |
| Dimensions (with stand) | 122.8 x 78.2 x 27.9 cm |
| Weight | 15.8 kg |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 1 year parts and labor
- Panel Warranty: 2 years on LCD panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity for all your content.
HDR10 Support
High Dynamic Range technology provides brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Android TV Platform
Access thousands of apps, games, and streaming services through the intuitive Android TV interface with built-in Google Assistant.
Dolby Audio
Advanced audio technology delivers clear, powerful sound with enhanced dialogue clarity and immersive surround sound experience.
Game Mode
Reduces input lag and enhances response time for smoother gaming experiences with consoles and PC connections.
Voice Control
Built-in Google Assistant allows you to control your TV, search for content, and manage smart home devices using voice commands.
Picture Modes Explained
Standard
Balanced settings suitable for everyday viewing in normal room lighting conditions
Vivid
Enhanced brightness and color saturation for dynamic, eye-catching images
Movie
Optimized for film content with accurate colors and proper contrast ratios
Game
Reduced input lag and enhanced visibility for gaming applications
Sports
Enhanced motion handling and clarity for fast-moving sports content
Eco
Energy-saving mode that reduces power consumption while maintaining viewable picture quality
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries dead | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source issue, backlight failure | Check input source, ensure correct HDMI input selected, check backlight settings |
| No sound | Volume muted, audio output settings incorrect | Check volume level, verify audio output settings, test different audio sources |
| Poor Wi-Fi connection | Signal interference, router distance, network congestion | Move router closer, reduce interference, use Ethernet connection if possible |
| Remote not working | Batteries dead, IR sensor blocked, pairing issue | Replace batteries, ensure clear path to IR sensor, re-pair Bluetooth remote |
| Pixel issues | Stuck or dead pixels, signal problem | Run pixel refresh, check with different sources, contact service if persistent |
Common Error Codes
- E001: Power supply issue - Check power connection and outlet
- E101: Network connection error - Check internet connection and settings
- E202: Software update failed - Retry update with stable internet
- E305: HDMI connection issue - Check cable and port connections
- E401: Audio system error - Check audio settings and connections
- E501: System memory full - Clear cache and unused applications
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Android TV
65U2963DG
65" 4K Android TV
43U2963DG
43" 4K Android TV
50U2963DG
50" 4K Android TV
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