Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Wall mount kit (optional)
- Cable management accessories
Step-by-Step Setup
- Unbox and Inspect: Carefully remove the TV from packaging and inspect for any damage during shipping.
- Attach Stand: Secure the TV stand using provided screws and ensure it is firmly attached.
- Choose Location: Place on a stable, flat surface away from direct sunlight and heat sources.
- Connect Power: Plug the power cord into a grounded electrical outlet.
- Connect External Devices: Connect HDMI cables for gaming consoles, streaming devices, or sound systems.
- Antenna/Cable Connection: Connect your antenna or cable box to the appropriate input.
- Initial Setup: Turn on the TV and follow the on-screen setup wizard for language, network, and channel setup.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K Ultra HD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Amazon Fire TV Edition |
| HDR Support | HDR10, HLG |
| Refresh Rate | 60Hz |
| Audio Output | 20W (10W x 2) |
| Connectivity | 3x HDMI, 2x USB, Ethernet, Wi-Fi |
| Power Consumption | 70W (typical) |
| Dimensions (with stand) | 123.2 x 78.5 x 28.5 cm |
| Weight | 15.8 kg |
Warranty Information
- Manufacturer Warranty: 1 year parts and labor
- Panel Warranty: 2 years on LCD panel
- Extended Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K Ultra HD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
Amazon Fire TV Built-in
Access over 1 million movies and TV episodes, plus thousands of channels, apps, and Alexa skills directly from your TV.
HDR Premium
High Dynamic Range technology delivers enhanced contrast and colors, revealing details in both dark and bright scenes.
Dolby Audio
Advanced audio technology creates rich, detailed sound that brings your entertainment to life with clear dialogue and powerful effects.
Voice Control with Alexa
Use your voice to search for content, control playback, switch inputs, and more with the included Alexa Voice Remote.
Game Mode
Reduces input lag for smoother gaming experiences, making it ideal for console gaming and fast-paced action games.
Smart Features Explained
Streaming Apps
Access Netflix, Prime Video, Disney+, Hulu, and more with dedicated app buttons
Screen Mirroring
Mirror your smartphone, tablet, or PC screen wirelessly to the TV
Parental Controls
Set viewing restrictions and content ratings for family-friendly viewing
Multi-room Audio
Sync with compatible Echo devices for whole-home audio experience
Live TV Pause
Pause live television with compatible USB storage devices
Energy Saving
Automatic brightness adjustment and power saving modes
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power cord disconnected, remote battery dead | Check power connection, replace remote batteries |
| No picture but sound | Input source incorrect, backlight issue | Check input source, adjust picture settings |
| No sound | Volume muted, audio settings incorrect | Check mute status, verify audio output settings |
| Wi-Fi connection issues | Network down, incorrect password | Restart router, re-enter Wi-Fi credentials |
| Remote not working | Batteries dead, IR sensor blocked | Replace batteries, ensure clear path to IR sensor |
| Picture quality issues | Signal strength, incorrect picture settings | Check signal, reset picture settings to default |
Common Error Codes
- E001: Power supply issue - Check power cord and outlet
- E101: Network connection failed - Check internet connection
- E202: Software update failed - Retry update with stable connection
- E305: HDMI connection error - Check cable and input source
- E401: Audio system error - Check audio settings and connections
- E505: System memory full - Clear cache and unused apps
Manual Downloads
Current Model Manuals
55U2963DG
55" 4K Fire TV Edition
65U2963DG
65" 4K Fire TV Edition
43U2963DG
43" 4K Fire TV Edition
50U2963DG
50" 4K Fire TV Edition
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