Installation Guide
Tools Needed:
- Philips screwdriver
- Level
- Measuring tape
- Wall mount kit (if wall mounting)
- Cable management accessories
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from direct sunlight and heat sources.
- Unpack TV: Carefully remove all packaging materials and protective films from the TV screen.
- Attach Stand: If using stand, attach it to the TV base using provided screws and tools.
- Wall Mounting: For wall mounting, use VESA 300x300 compatible mount and ensure proper wall support.
- Connect Power: Connect the power cord to a properly grounded electrical outlet.
- Connect External Devices: Connect HDMI cables, antenna, gaming consoles, and other devices to appropriate ports.
- Initial Setup: Turn on TV and follow on-screen setup wizard for network connection and channel setup.
Specifications
| Model Series | 55U2963DG |
| Display Type | 4K UHD LED |
| Screen Size | 55 inches |
| Resolution | 3840 x 2160 pixels |
| Smart Platform | Android TV 11.0 |
| HDR Support | HDR10, HLG, Dolby Vision |
| Refresh Rate | 60Hz |
| Audio Output | 20W (2x10W) |
| Connectivity | Wi-Fi, Bluetooth 5.0, Ethernet |
| Ports | 4x HDMI 2.0, 2x USB, Optical Audio, Ethernet |
| Dimensions (with stand) | 123.2 x 77.5 x 28.5 cm |
| Weight | 18.2 kg (with stand) |
| Power Consumption | 85W (typical) |
Warranty Information
- Full Warranty: 2 years parts and labor
- Panel Warranty: 3 years on display panel
- Additional Coverage: Optional extended warranty available
For warranty service, contact Toshiba Customer Service at 1-800-631-3811 or visit Toshiba.com
Key Features
4K UHD Resolution
Experience stunning picture quality with four times the resolution of Full HD, delivering incredible detail and clarity in every scene.
REGZA Engine 4K
Toshiba's proprietary image processing technology enhances color, contrast, and clarity for a truly immersive viewing experience.
HDR Pro
High Dynamic Range technology delivers brighter brights, darker darks, and a wider color gamut for more realistic and vibrant images.
Android TV
Access thousands of apps, games, and streaming services including Netflix, YouTube, Disney+, and Amazon Prime Video.
Google Assistant
Use your voice to search for content, control smart home devices, get answers, and more with built-in Google Assistant.
Game Mode
Reduce input lag and enhance responsiveness for smoother gaming experiences with consoles and PC gaming.
Picture Modes Explained
Dynamic
Maximum brightness and contrast for brightly lit rooms
Standard
Balanced settings for everyday viewing
Movie
Warm color temperature and accurate colors for film content
Game
Optimized for low input lag and enhanced visibility
Sports
Enhanced motion clarity and vibrant colors for sports content
Eco
Energy-saving mode with reduced brightness
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control batteries | Check power connection, replace remote batteries, try power button on TV |
| No picture but sound | Input source, cable connection, backlight issue | Check input source, verify cable connections, adjust picture settings |
| No sound | Volume settings, mute enabled, audio output settings | Check volume level, disable mute, verify audio output settings |
| Poor Wi-Fi connection | Signal strength, router issues, network congestion | Move router closer, restart router, use Ethernet connection |
| Remote not working | Batteries, IR sensor blocked, pairing issue | Replace batteries, ensure clear path to IR sensor, re-pair if Bluetooth |
| Apps not loading | Internet connection, app updates, cache issues | Check internet, update apps, clear app cache and data |
Common Error Codes
- No Signal: Check input source and cable connections
- Network Error: Check internet connection and router settings
- HDCP Error: Try different HDMI port or cable
- Software Update Failed: Check internet connection and storage space
- Overheating: Ensure proper ventilation around TV
- Audio Sync Issue: Adjust audio delay in sound settings
Manual Downloads
Current Model Manuals
55U2963DG
55-inch 4K UHD Android TV
65U2963DG
65-inch 4K UHD Android TV
43U2963DG
43-inch 4K UHD Android TV
50U2963DG
50-inch 4K UHD Android TV
Popular Previous Models
55L5863DG
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